Spreadsheets weren't meant for this.
Your parts, your customers, your jobs, your invoices - one place, finally talking to each other.
Built for the people running the business, not the IT department. Big enough to deliver, small enough to care.
The Operations OS for SMEs that run physical work
The Challenge
Sound Familiar?
Stock Chaos
Your stock's in three spreadsheets, two emails, and someone's head.
Real-time inventory across every location. Know what you have, where it is, and when to reorder.
Order Mayhem
Orders live in inboxes, quotes get lost, and nothing links up.
Quote to delivery in one workflow. Every order tracked, every status visible, nothing falls through.
Jobs Falling Through
Field jobs are scheduled on whiteboards and confirmed by text message.
Schedule, assign, and track jobs from start to sign-off. Link equipment, parts, and labour to every job.
Staff in the Dark
Who's where? Who's available? Did they log their hours? Nobody knows until Friday.
Manage your team in one place. Timesheets, availability, job assignments, and labour costs - all linked together. No more chasing hours at month-end.
Where Did the Money Go?
You're busy, but are you profitable? Revenue's up but margins feel thin - and you can't pinpoint why.
See exactly where the money goes. Track costs against jobs, compare purchase vs sale prices, and spot margin leaks before they drain you. Invoicing, credit notes, and payment tracking built in.
Security and Control
Your business data's only as safe as your weakest spreadsheet.
Control who sees what. Role-based permissions, full audit trail, and encrypted backups. Your data stays yours.
Manufacturing Blindspots
Production runs on tribal knowledge. BOMs live in spreadsheets, quality checks are on clipboards, and nobody knows what's actually on the shop floor.
Work orders, routings, bills of materials, and quality control - all connected. Plan production, track progress, and catch defects before they ship.
Compliance Headaches
Auditors ask for documentation and you spend a week pulling it together from shared drives and email threads.
Compliance documentation suite with policies, risk registers, and certifications tracking. GDPR data subject rights built in. Full audit trail on every change.
Ready to ditch the spreadsheets?
Explore the full platform with real demo data - no sign-up required.
No account needed. Explore with real demo data.
Boundary
We Don't Replace Your Accountant
We are deliberately not your general ledger. We do not run payroll. We do not replace your bookkeeper. We hand a clean stream of invoices, credit notes, and payment events to the tool your accountant already uses, and you stay focused on operations. We keep your accountant happy. They keep us in the room.
Product
See It in Action
Built for how your team actually works, not how software thinks you should.
Complete Visibility, Zero Guesswork
See revenue, orders, stock levels, and team activity at a glance. Real-time KPIs that update as your team works.
Every Interaction, Never Forgotten
See your full customer history in one place - calls, meetings, quotes, orders. When a customer rings, you know exactly where things stand.
Quote to Delivery in One Flow
Track every order from initial quote through confirmation, picking, shipping, and delivery. Nothing falls through the cracks.
Plan to Produce, Start to Finish
BOMs, routings, work orders, and quality checks. Plan production runs, track progress on the shop floor, and catch defects before they ship.
Every Asset, Always Accounted For
Equipment register, maintenance schedules, and booking calendar. Know where every asset is, when it needs servicing, and who has it booked.
Professional Documents, Instantly
Generate branded invoices, quotes, delivery notes, and purchase orders with a single click. Your company, your branding.
Crombie, KY12 8JZ
Who It's For
Your Whole Team, Sorted
From the office to the warehouse to the van - everyone sees what they need, nothing they don't.
Industries we know
Operations Managers
See where every job, order, and asset is - without phoning round to find out.
- Dashboard and KPIs
- Job scheduling and Kanban
- Equipment tracking
- Notifications
Finance Teams
Invoices, margins, and who still hasn't paid - all in one place, always up to date.
- Invoicing and credit notes
- Reports and analytics
- Approval workflows
- Price lists
Warehouse & Field Staff
Stock counts, pick lists, timesheets - on the phone in your pocket, from the yard or the van.
- Staff mode UI
- Mobile responsive
- Stock takes
- Timesheets and bookings
Business Owners
One system instead of five subscriptions. Know what's working, what's costing you, and what to fix.
- Dashboard overview
- Reports and profitability
- Role-based access
- Full audit trail
Security & Compliance
Your Data, Locked Down
Enterprise-grade security without the enterprise price tag. Built for businesses that take data seriously.
256-bit Encryption
Data encrypted at rest and in transit
Full Audit Trail
Every change logged with who, what, and when
GDPR Data Rights
Export, anonymise, and manage subject requests
99.5% Uptime SLA
With service credits
AI
AI That Earns Its Keep
Five named product functions doing five named jobs. Not a chatbot stuck on the side of the screen. Your data stays sovereign; we do not ship it to outside AI providers and we do not use it to train models.
Real-Time Platform Protection
Always-on machine-learning threat detection guarding your data 24/7.
Anomalous access patterns, credential-abuse attempts, and reconnaissance scanning are detected and routed to alerts in real time.
Live todayDemand Forecasting
Predict stock-out dates from real consumption patterns.
Replaces the static reorder-point trigger with a forward-looking signal so a stockout shows up as a forecast, not as a phone call from the customer.
Shipping in the round periodOperational Anomaly Detection
Catch problems before they hit the P&L.
Unusual stock movements, margin compression, off-pattern customer ordering, and overdue-invoice clusters flagged automatically. Issues surface in days, not at quarter-end.
Shipping in the round periodSmart Reporting
Ask the data questions in plain English.
Natural-language report queries and AI-generated one-paragraph account summaries replace the custom-report-builder hunt for the answers an operator actually needs.
Shipping in the round periodDocument Intelligence
Stop re-typing what is already on a PDF.
Structured-data extraction from supplier invoices, parts certifications, safety data sheets, datasheets, and customer purchase orders - dropped into the right record automatically.
Shipping in the round periodOur AI principles - binding regardless of which capabilities ship
Sovereign inference
AI runs on infrastructure ICS controls. Your data does not leave the platform to third-party AI providers.
No training on your data
Your data is never used to train any model, internal or external.
Audit trail covers AI
Every AI-driven flag, suggestion, or automated action is captured in the same signed audit trail as every other change.
Scoped, not chatbot
AI shows up as named product functions doing named jobs. No general-purpose surface that can hallucinate over your operation.
Platform
Everything Your Team Needs
Seven modules, one platform. Pick what you need today, add more as you grow.
Inventory
Track every part across every location
- Auto-generated SKUs
- Multi-location stock tracking
- CSV import/export
- Stock takes and transfers
Manufacturing
Plan production runs and track quality
- Work orders and routings
- Bill of materials
- Quality control
- Production scheduling
Sales & Procurement
Quote to order to delivery, fully tracked
- Unified accounts CRM
- Activity tracking and follow-ups
- Quote-to-order pipeline
- Purchase orders and returns
Operations
Jobs, staff, equipment, and facilities
- Job scheduling and Kanban
- Timesheets and labour tracking
- Equipment and bookings
- Maintenance management
Finance
Invoicing, payments, and profitability
- Invoice and credit note generation
- Recurring billing
- Price lists and approvals
- Professional branded PDFs
Platform
Modular - pick only what you need
- Role-based access control
- External portals
- White-label ready
- Dark mode and mobile responsive
Compliance
ISO + UK HSE coverage, audit-ready
- ISO 9001 / 14001 / 45001 + UK HSE auto-evaluation
- Compliance Hub: live coverage % across frameworks
- NCR / CAPA / audit / risk register workflows
- Auto-generated H&S policy, fire RA, COSHH, GDPR records
- Training expiry + calibration overdue alerts
About Us
Big Enough to Deliver. Small Enough to Care.
ICS Ops is an operations platform built for businesses that have outgrown spreadsheets but don't need enterprise bloat. We keep things simple, personal, and focused on what actually matters to your team.
Cloud-Native
No servers to maintain, no software to install. Access your data securely from anywhere, on any device.
Built in Scotland
Designed and supported by a team that understands UK operations. Real people, not a call centre.
Your Roadmap
Regular updates driven by real user feedback. Your needs shape what we build next.
Want a Guided Walkthrough?
Already tried the demo? Book a personalised walkthrough with our team to see how ICS Ops fits your specific workflow.
Or jump straight into the demo - no account needed.
Office
Kinniny House
Crombie, KY12 8JZ
United Kingdom
Hours
Monday - Friday
9:00 AM - 5:30 PM GMT