Question 1

What is ICS Ops?

Accepted Answer

ICS Ops is an operations management platform for businesses that manage parts, people, and equipment. It brings inventory, orders, jobs, invoicing, manufacturing, timesheets, and equipment tracking into one place - so you can stop juggling spreadsheets and disconnected tools.

Question 2

What does ICS stand for?

Accepted Answer

ICS stands for Integrated Core Systems. Day to day we are called ICS or ICS Ops; the long form appears on legal documents and regulatory filings to identify the trading entity. The name reflects what the platform is: a single integrated core that runs your operations end-to-end, instead of four or five disconnected tools.

Question 3

How much can ICS Ops handle?

Accepted Answer

ICS Ops runs on enterprise-grade cloud infrastructure that scales automatically. The platform is built to handle 50,000+ orders per month, 500,000+ parts, and thousands of users. If you ever need more, we can increase capacity on demand without downtime.

Question 4

Is my data secure?

Accepted Answer

Your data is completely isolated from other businesses using row-level security, with role-based permissions and a full audit trail of every change. Everything is encrypted at rest and in transit with 256-bit encryption. Backups are automated and encrypted.

Question 5

Can I generate invoices and quotes as PDFs?

Accepted Answer

Yes. ICS Ops generates professional branded PDFs for invoices, quotes, credit notes, purchase orders, and delivery notes - all with your company branding, ready to send in one click.

Question 6

Does it work on mobile?

Accepted Answer

Yes. The portal works on any device with a browser - desktop, tablet, or phone. We also have a native Android mobile app for field staff with offline support, photo capture, and push notifications. (iOS is on the roadmap; the portal works in mobile Safari today.)

Question 7

Does ICS Ops support manufacturing?

Accepted Answer

Yes. The manufacturing module includes work centres, routings, work orders, bills of materials (BOM) with versioning, master production scheduling, quality control, lot and serial tracking, and engineering change notices. You can plan production runs, track progress, and manage quality - all integrated with your inventory and orders.

Question 8

What about GDPR and compliance?

Accepted Answer

ICS Ops includes a full compliance documentation suite with policies, procedures, risk registers, and assessment templates. GDPR data subject rights are built in - data export, anonymisation, and request tracking. Every change across the platform is recorded in the audit trail.

Question 9

Can our customers or suppliers access the system?

Accepted Answer

Yes. External portals let your customers and suppliers log in to view their orders, invoices, and documents without needing access to your full platform. Portal users get their own accounts with limited, controlled visibility.

Question 10

Do I need to use every module?

Accepted Answer

No. ICS Ops is fully modular. You pick the modules you need - inventory, orders, jobs, manufacturing, invoicing, and more - and only pay for what you use. You can add or remove modules at any time as your business evolves.

Question 11

How do I get started?

Accepted Answer

Try the free demo - no account needed, just click and explore with real sample data. When you are ready, book a walkthrough and we will set you up with your own account tailored to your business.

Frequently Asked Questions